BEWARE! Most companies in the academic writing industry DO NOT offer a specific Money Back Guarantee. They often tend not to keep their promise to return your money if you are not satisfied with the order. At CopyCrafter.net, we want you to FEEL SAFE when placing your order!
Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your order, if anything goes wrong. This includes any possible problems you might encounter, and secures your interests. Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee. Quality-based refund requests are reviewed by our specialists and processed within a 14 day period, all other refund requests are processed within 3-4 business days after the order was cancelled/finished.
To cancel an order, please contact our support team by phone or via live chat as soon as possible and confirm the cancellation by sending us a message on your order page.
Note: You cannot cancel your order if the paper has been completed and delivered to your order page in time. In this case, you can only request a refund due to quality concerns through the “Refund” button on your order page.
If you notice that you have been charged twice for one order, make sure to contact us. Forward both receipts to our email, and the extra payment will be refunded in full as soon as possible.
Be sure to cancel any orders you don’t need before we assign a writer; otherwise, the orders will be regarded as regular. In this case, the standard procedures for order cancellation and refund will apply, which means you won’t be able to get a 100% refund. To cancel an order you’ve accidentally placed, contact our support team as soon as possible.
If the lateness of your paper is the reason why you are requesting a refund, contact our support team and submit a note on your order page immediately upon noticing that the deadline has passed and you haven’t received your paper yet.
Note: If a delay occurs due to the late uploading of extra materials on your part, you cannot apply for a lateness-based refund. The deadline starts afresh from the moment you provide new instructions, materials, or clarifications without which it would be impossible to complete your order properly.
Delay-based refunds and price recalculations don’t apply to revisions, since the revision deadlines are set separately from those of the original orders.
Make sure you choose the correct deadline when filling out an order form. A gap of at least 30% of the time between the deadline you’ve stated and the due date of your paper is preferable, and it will protect you in case there are flaws in the first version of your paper.
If our writer didn’t follow the instructions that were provided before the order was paid, and you are not completely satisfied with the quality of the final paper you received, you have three options:
What should I do to get a refund?
Note: If you fail to provide the information required for dispute resolution within 14 days, your request will be canceled and no refund will be possible.
What if I have already approved the final version of my order?
In this case, contact our support team via live chat, by phone, or through your order page for assistance. They will make the “Refund” button reappear on your order page.
Please take into consideration that with progressive delivery orders, only the most recent or final part delivered can be disputed. Standard money-back policies apply.
If our writer doesn’t follow the instructions that were provided before the order was paid for and you are completely dissatisfied with the quality of the final paper you received, you have three options.
If you choose the third option, the paper we delivered is posted online. Once that happens, its text links back to our website if googled or checked by plagiarism-detection software.
What should I do to get a refund?
Note: If you haven’t provided the information required for dispute resolution within 14 days, your refund request will be canceled and no reimbursement will be possible.
If you have clicked the “Approve Order” button at least once, either for the initial or revised version of your paper, you are eligible for a partial refund only.
Please remember that with progressive delivery orders, only the last part delivered can be disputed. Standard money-back policies apply.
For orders with the progressive delivery feature enabled, the deadline for a revision request is limited to 21 days after the initial approval. Once you press the “Approve Part” button, and we begin working on the next section of your order, you cannot request a refund for the previously approved part. The 10% progressive delivery fee itself is non-refundable.
The $5 deposit for this service is non-refundable, so make sure you check the samples written by your expert in time. If you don’t request another writer within the allotted time, we consider it as your acceptance of the writer initially assigned to your order.
If you pay an extra fee for an advanced writer, one of our Top 10 specialists, or a native speaker, but we are unable to find someone in one of the aforementioned categories to work on your order, we assign the best available expert instead. In this case, the extra fee you’ve paid is refunded.
The additional fee you pay for this service becomes non-refundable once the copies of the sources are delivered with your paper. If for some reason they are not provided upon delivery, this payment will be refunded.
The Smart paper fee will be refunded in full if the service is not provided, or partially refunded in the case of quality-based issues.
If your refund request is connected with payment issues or if you decide to cancel your order, your request will be processed within 4-6 business days.
If your refund request is connected with quality-based issues, it will be processed within two weeks.
Note: Keep in mind that some banks require more time to process reimbursements.
We are here to take care of any problems. Our support team works 24/7 and is always ready to assist you. Our dispute resolution specialists will help you with any critical issues.
We do our best to assign an appropriate writer to work on your paper, though situations where such a writer cannot be found are still possible. If this occurs, we will ask you whether you have enough time for us to keep searching. If there is no time left, we will issue a full refund for your order.
If you want another writer to revise your finished paper, and we can’t find you a suitable expert, our dispute resolution specialist will review your claim.
You have 14 days from the delivery of the most recent or final version of your paper to request a full refund. You have 14 days from the date of approval of the first version of your paper to request a partial refund.
You have 14 days to approve your order. The time for approval is calculated automatically from the moment the final version of your paper is uploaded to your order page. If you haven’t requested a revision or haven’t approved your order within 14 days, the paper is automatically approved by the system. From the moment the order is approved, you have 14 days to apply for a partial refund. After this period, no refund request is possible.